A "letter" to Ebox Karaoke

这是发生在上个礼拜的事情。我原不打算blog这件事的，可是我等Ebox的回应等了一个星期多，他们还是不鸟我，我唯有将那天所发生的事情告诉大家。以下这一封投诉信，我post了去他们公司网站的Feedback页，也fax了去他们公司。我不知道他们不鸟我的原因是什么，我只觉得他们今时今日o甘o既服务态度，真系好唔掂当！！！

I visited your Endah Parade branch for a singing session on 24th September 2008 (after 7pm). Seriously, this visit left me a VERY BAD impression on your karaoke.

I had 9 persons in total and I ordered an alcohol-free package worth RM148 from front desk. After that, your staff led my friends to room number 13 and I left E-box to the Ground floor of Endah Parade to buy a birthday cake for one of my friends in the room.

When I got into the room, I found 2 jugs of beer on the table and my friends were drinking the beer already. I wondered why the staff had served us beer while I ordered an alcohol-free package. None of my friend know what I had ordered from front desk and they thought that the beer was included in the package. Without any doubt, they drank what was served when I was not in the room.

A moment later, one of your male staff came in to our room and told us that they had served us the beer MISTAKENLY. He brought in a menu and asked us to switch to an alcohol package which worth RM208. I was very surprised that why we need to pay for this RM208 just because of his mistake? The staff said that we had drink the beer and that's why we need to pay for it. We insisted that this is not our fault and we are not going to pay any extra from we had ordered earlier. The male staff came in twice to talk to us and left our room with pretty moody face. After that, we were served with unfriendly manners for the whole night.

After the singing session ended, while we were standing near the front desk at the main entrance before leaving, one of your staff glared at us and mumbled some foul language. There was no other patrons besides us and he was definitely swearing at us. We need an apology from this incident, or you will lose our patronage in future.

We are very disappointed by the services provided by your staffs there. And how can your staffs show the anger to customer when they did not perform their job correctly? I hope your company can train your staffs to be more professional in serving customer and in doing their job. We are paying money to have fun in your karaoke and not meant to argue with your staffs there - just because of the silly mistakes they had made.

I hope this will get your management's attention to improve your customer service. Or else, this will be the last time we pay visit to your karaoke and we will never ever introduce anyone to this karaoke in future. Remember, "Mouth to mouth spread is better than advertisement".

那个无礼的员工看着我们，在嘴里骂的是“成班八公八婆”。Prince瞪着他，他也没胆回望。我说后生仔，有理的话就来跟我们讲清讲楚，没必要在我们背后无礼地死骂烂骂吧？要不是我们放工懒得去远一点的地方，才不想帮称这间音响系统差劲的karaoke！

-投诉完毕-